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Installation Requirements - Step 2

Credentials & File Intake

Credentials and configuration files are collected inside your WHMCS support ticket — never through a public web form.

Secure Intake — Via Your Support Ticket

This stage collects your server credentials and configuration files. For security, everything happens inside your account-bound support ticket at www.icttech.ca.

No public upload. This page does not accept files or passwords. Attachments go through the ticket system, which keeps them inside your account and off the public web.

How You Reach This Stage

  • 1Account first — you created a client account at www.icttech.ca (or signed in to an existing one).
  • 2Ticket opened — you opened a ticket titled Installation Request — <Company> from the client area.
  • 3Step 1 completed — you filled in the Pre-Installation Requirements checklist inline on the ticket.
  • 4Approved — our team reviewed and approved your requirements on the same ticket.
  • 5You are here — we posted the Install Service — Step 2: Credentials & File Intake request in your ticket. Attach your files and complete the confirmations as a reply.

If any of steps 1–4 haven't happened yet, start on the Installation Services page.

What to Attach to the Ticket

Reply to the Step 2 request in your ticket and use the attachment button to add:

  • credentials.txt — your credentials file in the exact format shown below (TXT, PDF, DOC or DOCX — max 5MB)
  • tariff.csv — your provider's tariff/rate file (CSV or TXT — max 50MB)
  • Gateway/trunk config examples — optional but helpful (TXT, PDF, DOC, PNG, JPG, XML — max 5MB)

Credentials file format: save as credentials.txt and complete each line.

FusionPBX
=========
UI Login Details
  URL of main host:
  superuser:
  password:

SSH (root user required)
  URL or IP:
  user: root
  password:

Hosting Control Panel (cPanel, Plesk or Other)
==============================================
UI Login Details
  URL of cPanel host:
  user:
  password:

WHMCS (we require full admin)
=============================
UI Login Details
  URL of WHMCS Admin:
  user:
  password:
  My hosting platform meets all ictVoIP Billing Prerequisites: Yes/No

Passwords go inside the attached file only — do not paste them into the ticket message body.

What You'll Confirm Inline

The Step 2 request in your ticket asks you to confirm or supply:

  • Which credential sets are included in your attached file (FusionPBX UI & SSH, control panel, WHMCS admin)
  • Billing exclusions and custom-rate prefixes
  • Package rate details — country code, NANPA dialing, realtime billing, rates and increments
  • Client services — tenant FQDN, verification extensions, gateway & ACL names, routes
  • Acceptance of the limitations and liability terms below

What We Do Not Cover

  • Any customization of WHMCS template files
  • Any customization of FusionPBX Theme files
  • Any customizations within FusionPBX not supported by our APIs
  • Raw Tariff customizations to meet client billing needs
  • You must provide billing costs and markup on Tariff billing
  • We do not cover currency conversion rates

Limited Liability Disclaimer

DATA BACKUP RESPONSIBILITY: Client is solely responsible for complete backups of all data prior to installation.

NO WARRANTY: Services provided on an "as-is" basis.

LIMITATION OF LIABILITY: ictVoIP Canada / ictTech Support not liable for any damages arising from installation services.

CLIENT ACKNOWLEDGMENT: Acceptance of this disclaimer is confirmed inside your ticket reply, which keeps a permanent record alongside your case.

Don't Have a Step 2 Request Yet?

Step 2 links are issued inside your ticket after your Step 1 requirements are approved. If you haven't started, see Installation Services for how to open the ticket. If your Step 1 is waiting on review, just reply on your ticket and we'll pick it up. General questions: [email protected].

Go to My Support Tickets