Installation Services

ictVoIP Billing + FusionPBX Setup

Professional installation and a validated sample configuration based on a required checklist. Requirements must be completed and approved before work begins.

Pre-Installation Requirements

WHMCS: Working WHMCS v8.10+
PBX: Fresh FusionPBX v5.3+
Skills: FusionPBX + FreeSWITCH knowledge
Skills: WHMCS Admin experience
Debugging: Able to read local error logs and debug logs
Platform: Understand ictVoIP Billing and the custom FusionPBX server-module APIs
Scheduling: Provide timezone and maintenance window (example: America/Toronto)

Approval Required

Before any work is performed, the checklist must be completed by the client and approved.

Submit Your Installation Request

All fields and checklist confirmations must be completed before the submit button becomes available.

Contact Information

WHMCS Environment

WHMCS Version

PHP Version

ionCube Loader Installed

WHMCS accessible via HTTPS

WHMCS Daily CRON Time Autobill will be scheduled 5-15 minutes before this time

I have a full backup of our WHMCS platform

FusionPBX

FusionPBX Version

FusionPBX accessible via HTTPS

APIs Installed using the install script

Theme Installed using the install script (not required)

I have a full backup of our FusionPBX Host

I have whitelisted our WHMCS host IP

I have existing Call Records (CDRs)

I have existing Tenant/Domains setup

Admin WHMCS - Credentials

I can submit URLs & SSH credentials required for FusionPBX root and UI SuperAdmin Host account

I can submit all URLs & credentials required for WHMCS Admin Host account

I can submit all URLs & credentials required for cPanel Admin Host account - if required

Admin WHMCS - Billing Management

I have a CSV tariff file to use for billing

Tariff CSV file rates currency

Fields to filter/suppress from Client View and/or Billing (e.g., *xx, #xx for internal calls)

Exclude from Billing (toll-free prefixes)

I need to use custom rates for certain prefixes

If yes, prefixes to use in your tariff CSV file

WHMCS Automation

Autobill run time (5-15min before WHMCS daily CRON)

Is Realtime billing to be used on the test package

I need auto suspend on zero balance accounts

I have custom VoIP Zero Balance Email Template

Package Rates Configurator

VoIP Product/Package Name

Provider Name (for tariff linking)

Package Type

Free Minutes Allocation (0 for unlimited)

Uses Tariff rate plus custom rates (International Billing)

Provider is setup and allows International dialing

Country Code/Exit Code

E.164 Format for CDR Processing

I need to use prefix correction

Prefix Correct value (1-3 digits only)

I need NANPA 10-Digit Dialing

I need inbound minutes in autobill calculations

My Global Rate Markup (%)

Does this package require real-time billing

Custom Rates

Per Minute Inbound Rate

Per Minute Outbound Rate

Billing Increment (seconds) Inbound

Billing Increment (seconds) Outbound

Client Service - Tenant/Domain

New Tenant/Domain FQDN Must be part of your original domain FQDN (e.g., if your domain is ictvoip.ca and FPBX host is toronto.ictvoip.ca)

Admin username for this Tenant (do not use 'admin')

Admin Email

Admin Password

Timezone

Tenant Extensions will be set at 5

Extensions Management

Extension Length (digits)

Starting Extension Numbers (pipe-separated) Enter up to 5 extensions separated by pipe (|)

Caller ID Number for outbound

Test Client Name/Number or URL in WHMCS

Gateway Management

I have all details for SIP Registration from our Provider

My Provider has Trunk/Gateway Examples for FusionPBX

Destination Routes

Inbound - DID to use for tests (max 12 digits) Must be available with your provider. This DID will route to the first created Extension.

Outbound - Dial Plan regex for your location

ACL Manager

Provider's IP address(es)

Attention: What We Do Not Cover

Any customization of WHMCS template files
Any customization of FusionPBX Theme files
Any customizations within FusionPBX which is not currently supported by our APIs
Raw Tariff customizations to meet client billing needs
You must provide what costs you will be billing and your markup on Tariff billing
We do not cover currency conversion rates with tariffs or custom rates, this must be provided

I have read and understand the above limitations

Limited Liability Disclaimer

DATA BACKUP RESPONSIBILITY: The client is solely responsible for creating and maintaining complete backups of all data, configurations, and systems prior to any installation or configuration work commencing. This includes, but is not limited to, FusionPBX databases, WHMCS databases, call detail records (CDRs), tenant configurations, and any custom configurations.

NO WARRANTY: ictVoIP Canada / ictTech Support provides installation services on an "as-is" basis. We do not guarantee the integrity, availability, or recoverability of client data during or after the installation process.

LIMITATION OF LIABILITY: In no event shall ictVoIP Canada / ictTech Support be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or business interruption, arising out of or related to the installation services provided.

CLIENT ACKNOWLEDGMENT: By submitting this form, the client acknowledges that they have been advised to create full backups before work begins and accepts full responsibility for any data loss that may occur.

I have read, understand, and accept the Limited Liability Disclaimer. I confirm that I have created complete backups of all relevant data before requesting installation services.