Installation Services

ictVoIP Billing + FusionPBX Setup

Professional installation and a validated sample configuration. Installation intake is handled through your secure client account — request it by opening a ticket.

Pre-Installation Requirements

  • WHMCS: Working WHMCS v8.13.x or v9.x
  • PBX: Fresh FusionPBX v5.3+
  • Skills: FusionPBX + FreeSWITCH knowledge
  • Skills: WHMCS Admin experience
  • Debugging: Able to read local error logs and debug logs
  • Platform: Understand ictVoIP Billing and the custom FusionPBX server-module APIs
  • Scheduling: Provide timezone and maintenance window (example: America/Toronto)

Approval Required

Before any work is performed, the requirements checklist must be completed inside your support ticket and approved by our team.

How to Request an Installation

There is no public submission form — installation intake runs inside a tracked support ticket in your client account at www.icttech.ca.

The Process

  • 1Create your client account — sign in or register at www.icttech.ca. An account is required: credentials and configuration files are exchanged only inside an account-bound ticket, never through public forms or unsecured email.
  • 2Open an installation ticket — from your client area, open a new support ticket to request installation. We'll reply with the details we need and instructions.
  • 3Complete the requirements checklist — we reply on your ticket with the Pre-Installation Requirements checklist (Step 1). Fill in each field inline in your reply.
  • 4Review & approval — our team validates your answers against the prerequisites above. Approved tickets move to Step 2 — Credentials & File Intake.
  • 5Secure intake — we post the Step 2 request in the same ticket. You attach your credentials file, tariff CSV, and gateway config directly to the ticket.

Attention: What We Do Not Cover

  • Any customization of WHMCS template files
  • Any customization of FusionPBX Theme files
  • Any customizations within FusionPBX which is not currently supported by our APIs
  • Raw Tariff customizations to meet client billing needs
  • You must provide what costs you will be billing and your markup on Tariff billing
  • We do not cover currency conversion rates with tariffs or custom rates, this must be provided

You'll be asked to confirm these limitations in the ticket before work begins.

Limited Liability Disclaimer

DATA BACKUP RESPONSIBILITY: The client is solely responsible for creating and maintaining complete backups of all data, configurations, and systems prior to any installation or configuration work commencing. This includes, but is not limited to, FusionPBX databases, WHMCS databases, call detail records (CDRs), tenant configurations, and any custom configurations.

NO WARRANTY: ictVoIP Canada / ictTech Support provides installation services on an "as-is" basis. We do not guarantee the integrity, availability, or recoverability of client data during or after the installation process.

LIMITATION OF LIABILITY: In no event shall ictVoIP Canada / ictTech Support be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or business interruption, arising out of or related to the installation services provided.

CLIENT ACKNOWLEDGMENT: By requesting installation services, the client acknowledges that they have been advised to create full backups before work begins and accepts full responsibility for any data loss that may occur. Formal acceptance is confirmed in the ticket.

Open an Installation Ticket

No account yet? Sign in or create your client account first. Questions before ordering? Email [email protected].