Support & Maintenance Services
Comprehensive Support Plans for Your VoIP Billing Platform
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Choose the support level that best fits your business needs. From standard email support to 24/7 enterprise-level assistance, we have you covered.
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💼 Base Licensing Fees
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Module
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Monthly
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Yearly
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ictVoIP Billing Addon Module
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$49.95 CAD
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$495.95 CAD
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ictVoIP FusionPBX Server Module
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$24.95 CAD
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$249.95 CAD
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ictVoIP Box Addon Module
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$39.95 CAD
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$425.95 CAD
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Combined Bundle (both modules)
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N/A
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$745.90 CAD
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Combined Bundle Enhanced (all three modules)
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N/A
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$1,171.85 CAD
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Yearly Savings: Save ~17% with annual billing vs monthly
Monthly equivalent: $74.90/month × 12 = $898.80 → Yearly: $745.90 (save $152.90/year)
Enhanced (all 3 modules): Monthly equivalent $114.85 × 12 = $1,378.20 → Yearly: $1,171.85 (save $206.35/year)
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Base Licensing Includes:
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✓ Software updates and bug fixes
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✓ Email support (48-hour response time)
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✓ Access to documentation and knowledge base
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✓ Beta program participation
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🛠 Installation & Setup Fees (One-Time)
Individual Module Installations
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ictVoIP Billing Addon Installation: $495.00 CAD
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ictVoIP Box Addon Installation: $495.00 CAD
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FusionPBX Server Module Installation: $195.00 CAD
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Includes basic configuration, testing, and 30 days post-installation email support
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🎁 FREE Onboarding Video Session Included!
Installation includes a complimentary one-time onboarding video session (up to 30 minutes) to help with:
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✓ New client onboarding and provisioning guidance
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✓ WHMCS configuration verification
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✓ FusionPBX provisioning validation
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✓ Best practices and workflow recommendations
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Additional FusionPBX Server Installations
Already have the ictVoIP Billing system installed? Add more FusionPBX servers to your ecosystem with volume-based pricing:
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2nd Server: $175.00 CAD
(save $20)
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3rd Server: $150.00 CAD
(save $45)
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4th+ Servers: $125.00 CAD each
(save $70 each)
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Each additional server installation includes configuration, integration with existing WHMCS setup, testing, and 15 days post-installation support. Volume discounts apply automatically based on total servers in your ecosystem.
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💎 Complete Installation Bundle
$690.00 CAD
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⏰ Time-Limited Introductory Pricing:
• ictVoIP Billing Addon: $575 → $495 (save $80)
• FusionPBX Server Module: $255 → $195 (save $60)
Total savings: $140 CAD
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Premium Installation
$995.00 CAD
Up to 3 servers, advanced config, training (2hrs), 60 days support
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Enterprise Installation
$1,495.00 CAD
Unlimited servers, RT billing, training (4hrs), 90 days priority support
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📞 Support & Maintenance Service Tiers
Tier 1: Standard Support
Included with Base License
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Response Time: 48 hours (business days)
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✓ Email support • Bug fixes • Security patches • Documentation
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Tier 2: Priority Support
$99.95 CAD/month or $995.95 CAD/year
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Response Time: 24 hours (business days)
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✓ Priority queue • Monthly check-ins • Early beta access • Engineer access
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Tier 3: Professional Support
$1,995.95 CAD/year
(Annual subscription only)
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Response Time: 12 hours (business days), 24 hours (weekends)
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✓ 60 hrs/year consultation • Phone support • Dedicated engineer • Bi-weekly check-ins
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✓ Priority feature request review and implementation consideration
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Tier 4: Enterprise Support
$3,995.95 CAD/year
(Annual subscription only)
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Response Time: 4 hours (24/7)
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✓ 120 hrs/year consultation • Account manager • Emergency hotline • Screen sharing sessions
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✓ Priority bug fixes • Quarterly system health reviews
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✓ Fast-track feature requests with implementation roadmap input
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🔧 Maintenance & Add-On Services
Configuration & Billing Optimization Service
Monthly billing review, tariff optimization, workflow recommendations
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$149.95/mo
$1,495.95/yr
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Custom Development Hours
Custom features, integrations, reporting (minimum 5 hours)
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$150/hour
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Data Migration Service
CDR import, customer data, rate structure transfer
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From $395
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Training Sessions
Advanced features, billing optimization, troubleshooting
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$150/hour
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📦 Complete Support Bundles [Basic]
Save 25-35% by bundling licensing, support, and maintenance services together.
Small Business Bundle
$2,995.95 CAD/year
Individual cost: $3,237.85 → Save $241.90 (7.5%)
| ✓ Both module licenses ($745.90) |
| ✓ Priority Support - Tier 2 ($995.95) |
| ✓ Configuration & Billing Optimization ($1,495.95) |
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Professional Bundle
$4,995.95 CAD/year
Individual cost: $5,987.80 → Save $991.85 (16.6%)
| ✓ Both module licenses ($745.90) |
| ✓ Professional Support - Tier 3 ($1,995.95) |
| ✓ Configuration & Billing Optimization ($1,495.95) |
| ✓ 5 custom development hours ($750) |
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Enterprise Bundle
$8,995.95 CAD/year
Individual cost: $10,237.80 → Save $1,241.85 (12.1%)
| ✓ Both module licenses ($745.90) |
| ✓ Enterprise Support - Tier 4 with 24/7 coverage ($3,995.95) |
| ✓ Configuration & Billing Optimization ($1,495.95) |
| ✓ 20 custom development hours ($3,000) |
| ✓ Includes: Account manager, priority feature requests, quarterly reviews |
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📦 Complete Support Bundles [Enhanced]
The [Enhanced] tier adds the ictVoIP Box base license ($425.95/year) to each [Basic] bundle. The ictVoIP Box addon installation ($495.00 one-time) is listed separately under Individual Module Installations.
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Small Business Bundle with ictVoIP Box
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$3,421.90/year
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Professional Bundle with ictVoIP Box
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$5,421.90/year
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Enterprise Bundle with ictVoIP Box
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$9,421.90/year
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Ready to Get Started?
Contact us to discuss which support plan best fits your needs, or to request a custom enterprise package.
Contact Sales →
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ictvoip.ca |
Documentation |
[email protected]
© 2026 ictVoIP Canada / ictTech Support
All prices in Canadian Dollars (CAD)
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